privacy notice

This privacy notice tells you what to expect us to do with your personal information.

·       Contact details

·       What information we collect, use, and why

·       Lawful bases and data protection rights

·       Where we get personal information from

·       How long we keep information

·       Who we share information with

·       How to complain

Privacy Notice

Introduction
This Privacy Notice explains how we collect, use and protect your personal information when you use our services.

What information we collect

  • Personal contact details (name, address, email, phone)

  • Account and transaction information

  • Usage data and preferences

  • Any other information you provide to us

How we use your information

  • To provide, maintain and improve our services

  • To process transactions and manage accounts

  • To communicate with you about your account and our services

  • To personalise your experience and provide recommendations

  • To comply with legal and regulatory obligations

Lawful basis for processing
We rely on one or more of the following lawful bases:

  • Performance of a contract with you

  • Compliance with legal obligations

  • Legitimate interests pursued by us (where these are not overridden by your rights)

  • Your consent, where required

Sharing your information
We may share your information with:

  • Service providers who perform services on our behalf

  • Regulators, law enforcement and other public authorities where required by law

  • Other third parties with your consent

International transfers
Your information may be transferred to, and stored and processed in, countries outside the UK and the European Economic Area. We take steps to ensure adequate protections are in place.

Security of your information
We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration or destruction.

Retention of your information
We retain your personal information only for as long as necessary to fulfil the purposes set out in this Privacy Notice, comply with legal obligations and resolve disputes.

Your rights
You have certain rights in relation to your personal information, including:

  • The right to access and obtain a copy of your information

  • The right to rectification of inaccurate information

  • The right to erasure in certain circumstances

  • The right to restrict or object to processing

  • The right to data portability where applicable
    To exercise your rights, please contact us.

Cookies and tracking technologies
We use cookies and similar technologies to enhance your experience, analyse usage and support our services. You can manage cookie preferences through your browser or device settings.

Children’s privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16.

Changes to this Privacy Notice
We may update this Privacy Notice from time to time. We will notify you of significant changes through our usual communication channels.

Contact us
If you have questions about this Privacy Notice or our privacy practices, please contact us.

Contact details

‍Telephone

07739409687

Email

mark@markmacdonald.org.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

·       Names and contact details

·       Addresses

·       Occupation

·       Transaction data (including details about payments to and from you and details of products and services you have purchased)

·       Usage data (including information about how you interact with and use our website, products and services)

·       Video recordings

·       Audio recordings (eg calls)

·       Records of meetings and decisions

·       Website user information

We collect or use the following personal information for the operation of client or customer accounts:

·       Names and contact details

·       Addresses

·       Purchase or service history

·       Account information, including registration details

·       Technical data, including information about browser and operating systems

We collect or use the following personal information for information updates or marketing purposes:

·       Names and contact details

·       Addresses

·       Profile information

·       Marketing preferences

We collect or use the following personal information for dealing with queries, complaints or claims:

·       Names and contact details

·       Addresses

·       Account information

·       Purchase or service history

·       Call recordings

·       Customer or client accounts and records

·       Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·       Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

·       Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

·       Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

·       Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

·       Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

·       Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

·       Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·       Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·       Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·       Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·       Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

·       Directly from you

·       Publicly available sources

How long we keep information

While using my website, you have the opportunity to provide me with certain personally identifiable information that can be used to send you information or marketing materials. By entering your personal details the legal basis for me using these details to send you material is having your consent. Personally identifiable information may include, but is not limited to your name and email address ("Personal Information"). I will retain your personal information for as long as you wish to receive my material. If you no longer wish to receive it you are able to unsubscribe by contacting mark@markmacdonald.org.uk.

Who we share information with

Others we share personal information with

·       Organisations we’re legally obliged to share personal information with

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: mark@markmacdonald.org.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

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